Shipping Policy

This policy explains how, where, and how fast Beltman delivers your order, what it costs, and what happens if something goes wrong between our workshop and your door. It applies to every order placed on beltman.co.in, whether it's a ready-stock belt or one custom-trimmed to your exact waist size.

Where We Ship

Beltman ships across India — every state, not just metro cities.

Every Beltman belt and wallet ships from our Kolkata workshop to anywhere in India, including tier-2 and tier-3 towns, not just Delhi, Mumbai, and Bangalore. Whether you're in Kolkata itself, a state capital, or a smaller town, the same belt, the same leather, and the same custom-sizing option is available to you — geography doesn't change what you get, only how long it takes to arrive. We currently ship within India only; international shipping is not available at this time.

Delivery Timelines

Every order has two clocks running: how long we take to make it, and how long the courier takes to deliver it.

Processing time: Custom-sized belts take a little longer than off-the-shelf sizes, since the belt is measured, trimmed, and finished by hand after your order is placed, not pulled ready-made off a shelf. This is the trade-off for a belt that actually fits, rather than the nearest of three fixed lengths.

Transit time: Delivery timelines are estimates based on courier performance, not guarantees — actual delivery depends on your exact location, local courier network conditions, and factors like weather or regional holidays.

Order confirmation: you'll receive confirmation by email and/or SMS as soon as your order is placed, and a tracking update once it leaves our workshop. (→ track your order: Contact Us)

Shipping Charges

Shipping is free on every order, with no minimum order value required.

Whether you're ordering a single belt or a full belt-and-wallet set, delivery costs nothing extra — the price shown at checkout is the full price you pay, with no shipping line added at the last step.

Order Cancellations

You can cancel an order before it ships, free of charge.

Orders can be cancelled without charge at any time before they've been dispatched — contact us as soon as possible if you need to cancel, since custom-sized belts begin processing shortly after the order is placed, and once cutting has started, the material can't be un-cut. Once an order has shipped, it can no longer be cancelled in the usual sense, but it may still be eligible for return once delivered, under our (→ Returns & Refunds) policy. In line with Consumer Protection (E-Commerce) Rules, 2020, Beltman does not charge a separate cancellation fee — a rule that exists precisely because sellers were previously charging customers to cancel while facing no equivalent cost themselves.

How Your Order Is Packaged

Every belt and wallet ships protected, not just wrapped in a plastic bag and hoped for the best.

Belts are packed flat or coiled with protective material around the buckle to prevent scuffing in transit, and the outer packaging is sealed to keep moisture out during the journey from Kolkata. If a specific gift-wrapping or box option is available at checkout, it will be shown there.

Delays & Force Majeure

Delivery estimates can occasionally be affected by things outside our control.

Weather, strikes, regional disruptions, festival-season courier backlogs, or broader logistics network issues can occasionally delay delivery beyond the estimated window, even when we've done everything right on our end. We'll do what we reasonably can to keep you updated if this happens, including flagging it proactively rather than waiting for you to ask. A delay caused by genuine force majeure circumstances doesn't itself entitle a refund, since it isn't something Beltman controls — but you're always welcome to contact us if a delay becomes excessive or if you'd prefer to cancel an order that's taking unreasonably long to ship.

Damaged, Missing, or Incorrect Items

If something arrives damaged or wrong, tell us within 48 hours and we'll sort it out.

Please inspect your order as soon as it's delivered, ideally before signing for it if damage is visible from the packaging alone. If a belt or wallet arrives damaged in transit, if the wrong item is sent, or if something's missing from your order, contact us within 48 hours of delivery with your order number and clear photos of the issue, including the packaging if it looks like the damage happened in transit rather than at the workshop. We'll arrange a replacement or full refund at no extra cost to you — you shouldn't be out of pocket for a courier's handling error, and we won't ask you to prove fault before helping. This is separate from our standard returns process, which covers change-of-mind returns or sizing exchanges rather than shipping damage — see (→ Returns & Refunds) for that.

Cash on Delivery (COD)

Whether COD is available shapes a real share of purchase decisions in India, so this needs a clear, confirmed answer rather than silence.

If COD is offered: Cash on Delivery is available on orders Rs.1000 and the delivery address must be in kolkata, subject to a flat fees of Rs.40. COD orders are confirmed by phone before dispatch to reduce failed deliveries and unnecessary return-to-origin shipping.

If COD is not offered: Beltman currently accepts prepaid orders only, via cards, UPI, net banking, etc., which keeps processing faster and helps keep prices honest rather than building a COD-failure buffer into pricing.

(This directly affects the Home page FAQ answer too, which currently carries a matching placeholder — resolving it here settles both at once, and the wording should match exactly across both pages.)

Grievance Officer & Contact

Delivery issues get resolved by a named person, not a ticket number that goes nowhere.

For any shipping-related complaint — a delay, a damaged item, a courier that never showed up — contact our Grievance Officer directly rather than waiting on a generic support queue:

Email: sales@beltman.co.in
Phone: +91 91477 37844

We aim to acknowledge shipping complaints within 48 hours of receiving them. (→ Contact Us) for all other queries, including sizing help or general product questions.

Frequently Asked Questions