Customer Support

This policy covers how to return or exchange a Beltman order, and how refunds are processed once a return is approved. It applies differently depending on whether the item is defective versus a genuine change of mind — that distinction matters for what you're entitled to, so read the section that actually applies to your situation.

Table of Contents
Timeline

Return Window

The standard return window: 7 days from the date of delivery, in unused and unworn condition. The window starts from the date the courier marks the order as delivered, not the date you placed it, so a slower-than-expected delivery doesn't eat into your return time. Once the window closes, we're generally not able to accept a change-of-mind return, though a defective or wrong item remains covered regardless of how much time has passed since delivery, within reason.

Condition Requirements

What Can Be Returned

An item eligible for a change-of-mind return needs to still be genuinely new — not worn and then reconsidered.

To be eligible for a change-of-mind return, an item must be unused, unworn, undamaged, and in its original packaging with any tags attached. This isn't an arbitrary rule: a belt that's been worn, even briefly, can't honestly be resold as new to another customer, and expecting that of us would push prices up for everyone else to absorb the loss. In practice, this means trying a belt on to check the fit is fine, but wearing it out for a day before deciding is not — the difference is usually obvious on inspection. This condition requirement does not apply to defective or damaged items — see the section below, which is a separate and unconditional process regardless of how the item is used or inspected.

Exceptions

Defective, Damaged, or Wrong Items — Always Covered

If something is actually wrong with your order, the law is explicit about your rights here — not just our own policy choice.

Under the Consumer Protection (E-Commerce) Rules, 2020, a seller cannot refuse a return, refund, or replacement for goods that are defective, deficient, or not as described. If your belt or wallet arrives damaged, develops a genuine manufacturing fault, or isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the issue, and we'll arrange a free replacement or full refund. This is a distinct process from a change-of-mind return, and it costs you nothing.

Process

How to Start a Return

Contact us first — we don't require you to navigate a self-service portal or guess the process alone.

Email sales@beltman.co.in or call +91 91477 37844 with your order number and the reason for the return. We'll confirm eligibility within a day or so, and for change-of-mind returns, let you know the return shipping arrangement; for defective or wrong items, we'll typically arrange pickup directly rather than asking you to arrange and pay for shipping yourself. Having your order number ready when you reach out speeds this up considerably.

Logistics

Return Shipping

Who pays for the courier back to us depends on why the item's being returned, not a single blanket rule.

For change-of-mind returns, the customer will pay return shipping, and it will deducted from the refund amount. And for defective or wrong items, standard practice — and basic fairness requires — then Beltman will arranges and pays for the return pickup, since the customer isn't at fault in that case.

Settlement

Refunds — Method & Timeline

Refunds go back to how you paid, within a timeline grounded in Indian payment regulation, not a vague "some business days" promise.

Once your return is received and approved, we process the refund to your original payment method — card, UPI, or net banking, whichever you used to pay — typically within 5–7 business days of approval. Depending on your bank or card network's own processing time on top of that, it may take a few additional days to actually reflect in your account; UPI refunds are usually fastest since they settle close to real-time, while card refunds can take longer due to how card networks batch-settle transactions rather than reversing them instantly. Under the Consumer Protection (E-Commerce) Rules, 2020 and the Reserve Bank of India's turnaround-time framework, the outer legal limit for a refund is 14 days from the return being accepted — our aim is to be comfortably inside that window, not right up against it.

Replacements

Exchanges

A wrong size can be exchanged for a different one, within the same window as a standard return.

An unworn, undamaged exchange for a different size or color is available within the same return window described above, and follows the same contact process.

Escalations

Grievance Officer & Contact

The same named contact as our other policies handles return and refund complaints too — not a different name for a different page.

Mr. Sudipta Das

We aim to acknowledge return and refund complaints within 48 hours of receiving them. (→ Contact Us) for anything else, including general sizing or product questions.

Quick Answers

Frequently Asked Questions

Can I return an item if I just change my mind?
Yes, within the return window above, as long as it's unused, unworn, and in its original packaging with tags attached.
What if my item arrives defective?
It's fully covered, no exception — contact us within 7 days with your order number and photos, and we'll arrange a free replacement or refund.
How long do refunds take?
Typically 5–7 business days once your return is approved, with your bank or card network potentially adding a few more days to actually reflect it in your account — well within the 14-day outer limit set by Indian payment regulations.
Do I have to pay for return shipping?
If the delivered item have any damage or problem then no charges will be charged.
Can I exchange a belt for a different size?
Yes, within the same window as a standard return.
What condition does a returned item need to be in?
Unused, unworn, undamaged, with tags attached and original packaging — this condition requirement applies to change-of-mind returns only, never to defective items.
Will I be notified once my refund is processed?
Yes — you'll receive confirmation by email once the refund has been initiated on our end, separate from the notification your bank sends once it actually reflects in your account.