Customer Support

Contact Beltman — Visit Our Kolkata Store or Reach Us Online

Questions about an order, sizing, or anything else? The fastest answers to the most common ones are below, organized by topic — and if you're in Kolkata, the store itself is often faster than either the phone or a message, since you can see and try the leather in person. This page also brings together the details spread across our other policies in one place, so you don't need to hunt through five different pages for a quick answer.

Fastest Response

Get in Touch

Call, email, or visit — whichever's fastest for you depends on what you need.

Phone: +91 91477 37844
Email: sales@beltman.co.in

We typically respond to emails within a business day, and phone calls are the fastest way to reach us for anything urgent, like a same-day sizing question before you order, or confirming stock on a specific color before you drive in. For anything that touches an existing order, having your order number ready when you call speeds things up considerably.

Physical Retail

Visit Our Store

Our store is NEWMIU — Shop No. A-235, 2nd Floor, City Centre 2, Rajarhat, Kolkata 700157. Come in, feel the leather, and check your size against the range in stock. (The mall signage reads NEWMIU, so look for that at City Centre 2.)

Store hours: 11 AM – 9 PM, all days.

If you'd like to see the leather and try a belt on before ordering, no appointment is needed — walk in, and someone will help you check colour, size, and buckle options in person. City Centre 2 is a well-known mall in Rajarhat, so if you're already in the area for something else, it's an easy stop to add on rather than a special trip.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Our Location

    Our Office

    Order queries, bulk requests, and anything that needs a longer conversation get handled here.

    18, 1, Jessore Rd, Rathtala, Barasat, Kolkata 700124, West Bengal. This is a working office rather than a walk-in retail space, so for browsing or trying on belts, the City Centre 2 store above is the right stop. If you need to visit the Barasat office specifically for an order or account matter, call ahead first at +91 91477 37844 to make sure someone's available.

    Social Media

    Follow Us

    See new arrivals, behind-the-scenes looks, and styling ideas before they're announced anywhere else.

    Instagram: @beltman.co.in · Facebook: /beltman.co.in

    Following along is also usually the fastest way to hear about new colors or limited leather batches as they come in, ahead of them going up on the site.

    Knowledge Base

    Frequently Asked Questions

    Answers to what people actually ask us most, grouped by topic — click through to the full policy for complete detail on anything below rather than us repeating it all here.

    Ordering & Sizing

    What sizes does Beltman offer?
    A full range of standard sizes across our belt styles, so measuring accurately before you order is what matters.
    → How to Choose the Right Belt Size: A 2-Minute Guide
    Can I change my order after placing it?
    Contact us as soon as possible — changes are only possible before the order has been packed and dispatched.
    → Terms & Conditions
    What payment methods does Beltman accept?
    Cards, UPI, and net banking.
    Do belts and wallets come as a matching set?
    Yes, in the same leather tone, available separately or together as a coordinated set.
    What if I'm between two sizes?
    Size up rather than down — an extra hole is easy to use, while a belt that's genuinely too short isn't fixable.
    → How to Choose the Right Belt Size
    Can I order a belt as a gift, without knowing the recipient's exact size?
    It helps to have a rough idea, since sizes are standard — if you're unsure, choosing a size on the larger side is generally the safer call, and it can be exchanged if needed.
    Does Beltman handle bulk or corporate gifting orders?
    Contact us directly with quantity and timeline — this isn't yet a formalized process on the site, so a conversation is the fastest way to sort out pricing and delivery for a larger order.

    Shipping & Delivery

    Does Beltman ship all over India?
    Yes, pan-India, with free shipping and no minimum order value required.
    → Shipping Policy
    How long does delivery take?
    Typically 2–7 business days, depending on your location.
    Can I track my order?
    Yes, by email or SMS once your order ships.

    Returns & Refunds

    Can I return an item if I change my mind?
    Yes, within the return window, as long as it's unused and in its original packaging with tags attached.
    → Returns & Refunds
    How long do refunds take?
    Typically 5–7 business days once a return is approved, within the 14-day legal outer limit set by Indian payment regulations.
    What if my order arrives damaged?
    Contact us within 48 hours with your order number and photos — we'll arrange a replacement or refund at no extra cost to you.

    Product & Care

    Is Beltman genuine leather?
    Yes, pure full-grain leather in every belt and wallet — never PU or bonded leather, regardless of price point.
    → 5 Ways to Tell Pure Leather from Fake Leather
    How do I care for my leather belt?
    A soft dry cloth after wear, and a leather conditioner every few months, is most of what it needs.
    → How to Care for Your Leather Belt So It Lasts 10+ Years
    Should I buy black or brown first?
    There's a genuinely useful answer to this, not just a matter of taste.
    → Black vs Brown: Which Belt Do You Actually Need First?

    Visiting Our Store

    Where is the Beltman store located?
    Our store, NEWMIU, is at Shop No. A-235, 2nd Floor, City Centre 2, Rajarhat, Kolkata 700157 — see the map above.
    What are your store hours?
    11 AM – 9 PM, all days.
    Can I try a belt on in-store before ordering online?
    Yes — walk in any time during store hours, no appointment needed, and check the fit against our size guide before you decide.
    Is there parking at City Centre 2?
    Yes, City Centre 2 has its own mall parking, so getting to the store isn't a separate logistics problem on top of visiting it.
    Legal & Compliance

    Grievance Officer

    For a formal complaint under Indian consumer protection or IT rules specifically, rather than a general question about sizing or an order.

    Email: sales@beltman.co.in
    Phone: +91 91477 37844

    We aim to acknowledge complaints within 48 hours of receiving them, whether they arrive by phone, email, or the contact form above.